s
Legal
Race Spec Online are now in our 21st year and set the standard in off road mail order and shop retail sales. Formed as a suspension company by former British MX Champion David Watson in 1991 we expanded to a mail order company in 1995 with our first catalogue and in 2009 opening a brand new retail megastore. Trading online since 1999 we are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us via our details below or email us using the link on the store page.


Our Contact details:
Race Spec Online
Unit 1, Tillers green, Dymock, Glos. GL18 2AP, England.
Phone: 01531 890515
Email: sales@racespec.co.uk
VAT Number GB5759902 87

Race Spec Ltd is registered in England no. 4061131 | Registered address: Unit E, 6400, Severn Drive, Tewkesbury Business Park, Glos. GL20 8SF. | VAT reg no. GB5759902 87

Making A Purchase

Making a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard, American Express, Switch and Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, We have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

UK Mainland
All orders up to £50.00 - £3.99 carriage (This is a flat rate for all sizes of product)
All orders £50.01 and over - FREE carriage 

Channel Islands, Highlands & Northen Ireland

Royal Mail 1st Class Under 1kg £3.99
48 Hour Courier Service £14.99 Upto 30kg
*PRICES EXCLUDE VAT*

Guernsey, Jersey and Southern Ireland 
2-3 days 1-2kg - £8.50 (Royal Mail Special Delivery Service)
2-3 days up to 30kg - £15.46 (ex Southern Ireland £20.00)
(Guernsey, Jersey will be charged nil VAT)

Corsica, Germany, Greece, Italy, Luxembourg, Monaco, Netherlands, Portugal, Sardinia, Sicily, Spain, Denmark, France, Austria, Finland, Norway, San Marino, Sweden, Switzerland and Rest of the World please contact us before you place your order so that we can give you an exact price.

Please note that carriage charges may change through the year due to fluctuations in prices from carriers worldwide. 

BFPO nil VAT can only be accepted if the order is accompanied by form 77-388-CEE available from your CO. 

Please Note - Goods must be signed for on receipt.

Delivery Schedule

Standard delivery time for UK mainland is usually 2-5 days. (Customers are advised that any orders placed after 4pm on a given day will be processed first thing the following morning). You will be informed of any possible delays, so please give us a reliable daytime phone number so that we may contact you. 

The 'Time in Days" figure quoted reference shipping, excludes Saturday and Sunday and all delivery times are subject to stock availability. Any out of stock items will be despatched on an express delivery service at no extra charge as soon as they come into stock. Most out of stock items will be ordered in by Race Spec and recieved by ourselves normally the next day, and then sent out on that day.

Whilst we treat all orders as urgent we regret we cannot guarantee a next day delivery to Northern Ireland and the Isle of Man and for the following Post Codes an Extra 24hrs Must be allowed. AB3-5, DD8-9, FK16-21, IV1-56, KA27-28, KY, KW1-17, PA20-88, PH17-44, TR21-25, ZE1-3. 

Liability - Please note that we cannot be held liable for any consequential loss caused by late delivery or loss by our carriers, only for the value of lost goods.

Back Orders

If your item is not in stock, we will put the item on back order for you. If there will be a delay outside our normal delivery time then we will contact you with the option to cancel your order if you would rather not wait.

Price Match
If you find a better price on a product, tell us and we will match it for you - provided:-

The product is the same product and offer including delivery charges
Is in stock and available for immediate delivery
We are able to verify the offer
Please telephone/e-mail our sales team on 01684 299699 / sales@racespec.co.uk clearly stating the following details:

Your full name and delivery postcode
The product, price and our product code you are interested in purchasing
The internet site/publication offering a better price*
Once the price is verified we can process your order immediately over the telephone or accept your order over the internet (please provide details in addtional info of the item we have price matched).
* Does not include auction websites such as eBay.

Tax Charges

For orders made from the UK or the European Union, 20.0% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01684 299699 (International +44 01684 299699) or fax us on 01684 299559 or write to us at Unit E, 6400, Severn Drive, Tewkesbury Business Park, Gloucestershire, GL20 8SF. England

Privacy Policy

Race Spec Online do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

We do not store credit card information nor do we share customers information with any third parties.

Returns Policy

We must be contacted within 30 days of you receiving your goods. Should you need to return any item please return it with the original packaging and send it recorded delivery. Enclose a copy of the invoice and a letter giving your name, address and telephone number, give details of the reason for return and what action you wish us to take. In the case of faulty goods please contact us on +44 (0) 1684 299699 and we will then decide the best course of action. Any goods returned outside of these conditions will be charged a 15% restocking charge. 

Race Spec are not responsible for any labour charges incurred during fitment or removal of suspected faulty or incorrectly supplied parts. (This does not affect your statutory rights.) 

With special orders or where goods have been made to a customers specification we must reserve the right to refuse cancellation and refunds and the deduction of a handling charge will be made at our discretion. 

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm